At Bfresh Food, we understand that circumstances may arise where you need to cancel an order or service. We strive to provide a smooth and hassle-free experience for our customers. Please read and understand our cancellation policy outlined below:
1.1 If you wish to cancel an order, please contact our customer service team as soon as possible at [insert contact information]. Provide them with the order details and reason for cancellation.
1.2 Order cancellations are subject to the following conditions:
a) For non-perishable products: You may cancel your order at any time before it is shipped. Once the order is shipped, it cannot be canceled.
b) For perishable products: You may cancel your order within 24 hours prior to the scheduled delivery or pickup time. If the cancellation request is made after this timeframe, the cancellation may not be possible, or it may be subject to a cancellation fee.
1.3 If you cancel an order within the specified time frame and payment has been made, a refund will be issued using the original method of payment. Please note that it may take several business days for the refund to appear in your account.
3.1 Bfresh Food reserves the right to cancel an order or service at any time due to unforeseen circumstances, including but not limited to product unavailability, service unavailability, or technical issues. In such cases, a full refund will be issued.
3.2 Bfresh Food reserves the right to modify or update this cancellation policy at any time. Any changes will be communicated on our website or through other appropriate channels.
If you have any questions or concerns regarding our cancellation policy, please contact our customer service team at 01911811529. We will be happy to assist you.
By placing an order or utilizing our services, you acknowledge that you have read, understood, and agreed to abide by the terms and conditions of our cancellation policy.
Please note that this is a general template for a cancellation policy and may need to be customized to fit the specific requirements of your website and business.