Bfresh Food is committed to 100% customer satisfaction. At Bfresh Food, we are dedicated to providing our customers with high-quality products and excellent service. However, we understand that there may be times when you are not satisfied with your purchase. If this occurs, please do not hesitate to contact us so that we can work with you to find a solution.
If you have any concerns or issues with your purchase, please contact our customer service team at [insert email address or phone number] within 24 hours of receiving the product. It is important to inform us as soon as possible so that we can address the issue in a timely manner.
Damaged or Defective Products
If the packaging of your product is damaged or has visible defects, please do not accept the delivery and contact our customer service team to arrange for a replacement or refund. If you find that a product is damaged or defective after delivery, please contact our customer service team and provide a photo of the damaged product within 7 days of receiving it. Our team will work with you to find a solution, which may include arranging for a replacement or offering a refund.
Perishable and Non-Perishable Products
For perishable products, if you contact us within 3 hours of delivery, we will replace or compensate for the product. For non-perishable products, if you contact us within 7 days of delivery, we will arrange for a replacement. If you contact us after these time frames, the matter will be referred to our management team to decide on a resolution.
If you find that a product is missing from your order, please contact our customer service team as soon as possible. If you contact us in the presence of the delivery personnel, you may choose to not pay for the missing product. If you contact us after the delivery person has left, we will work with you to find a resolution, which may include arranging for the missing product to be delivered or offering compensation.
If our management team decides to offer a refund for your purchase, you can expect to receive the compensation within 10 business days. The refund will be processed using the same method of payment that you used to make the original purchase.
Verifying Your Order
We encourage all customers to carefully check and verify their orders in the presence of the delivery personnel to ensure a smooth and satisfactory transaction. If you have any concerns or issues with your order, please do not hesitate to bring them to the attention of our customer service team.
We value your business and want to ensure that you have a positive experience with Bfresh Food. If you have any further questions or concerns about our Product Refund and Replacement Policy, please do not hesitate to contact us at email@example.com or call 01911811529.